Shipping Policy

Effective Date: July 9, 2026

Thank you for shopping with Wileyarch.

At Wileyarch, we are committed to providing a reliable, transparent, and convenient shipping experience for every customer. We carefully process and prepare each order to help ensure that your purchase is shipped accurately and delivered within the estimated timeframe.

This Shipping Policy explains where we ship, how orders are processed, applicable shipping charges, estimated delivery times, tracking information, and other important shipping-related information for orders placed through the Wileyarch website.

Please review this policy before placing an order.

Shipping Coverage

Wileyarch currently ships orders to addresses within the 48 contiguous United States.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• Other U.S. territories
• International destinations
• Military APO/FPO addresses
• Freight forwarding companies

If our shipping coverage changes in the future, this Shipping Policy will be updated accordingly.

Order Processing

All orders are reviewed, verified, packed, and prepared before being handed to the shipping carrier.

Order Processing Schedule

Orders placed before 5:00 PM EST on a business day typically begin processing on the same business day and are generally shipped within 1 business day.

Orders placed after 5:00 PM EST, on Saturdays, Sundays, or U.S. holidays will generally begin processing on the next available business day.

Processing time is separate from shipping transit time.

Shipping Rates

Wileyarch provides a simple flat-rate shipping option for eligible orders.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

Wileyarch does not add hidden handling charges to the standard shipping rate unless an additional charge is specifically disclosed before the order is completed.

Estimated Delivery Time

Once an order has been processed and shipped, the estimated delivery timeframe is:

The estimated 3–7 business day delivery timeframe includes the 1 business day handling period and the estimated 2–6 business day transit period.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Carrier operations
• Destination
• Weather conditions
• Public holidays
• Seasonal shipping volume
• Transportation conditions
• Unexpected carrier delays
• Address verification issues

Shipping Carriers

Wileyarch may use established national shipping carriers to deliver orders throughout our shipping area.

Orders may be delivered by:

• USPS
• UPS
• FedEx

The carrier used for an order may depend on the delivery destination, package size, carrier availability, and shipping efficiency.

Wileyarch reserves the right to select the appropriate carrier for each order.

Order Tracking

Tracking information is provided for shipped orders whenever available.

After your order has been dispatched, you will generally receive a shipping confirmation email containing:

• Tracking number
• Shipping carrier
• Tracking link, when available

Tracking information may take up to 24 hours to become active after the shipping confirmation email has been sent.

Customers can use the provided tracking information to monitor the progress of their shipment.

Delivery Timeframes and Delays

Although we aim to deliver orders within the estimated delivery timeframe, shipping delays may occasionally occur because of circumstances outside Wileyarch's control.

Potential causes of delay include:

• Severe weather
• Natural disasters
• Carrier network disruptions
• High shipping volumes
• Public holidays
• Transportation interruptions
• Security inspections
• Address verification delays
• Other unforeseen carrier-related circumstances

A shipping delay does not necessarily mean that a package has been lost.

Customers are encouraged to monitor their tracking information for the latest delivery updates.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify the following information before placing your order:

• Recipient name
• Street address
• Apartment or suite number, if applicable
• City
• State
• ZIP code
• Phone number
• Email address

Incorrect or incomplete shipping information may result in:

• Delivery delays
• Returned shipments
• Additional shipping charges
• Failed delivery attempts
• Lost or undeliverable packages

Wileyarch is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Address Changes

If you need to change your shipping address after placing an order, please contact Wileyarch Customer Support as soon as possible.

Address changes can generally be made only before an order has entered the shipping process.

Once an order has been shipped, Wileyarch cannot guarantee that the shipping carrier will be able to change or redirect the delivery address.

Multiple-Item Orders

Orders containing multiple products may be shipped together whenever possible.

In some circumstances, products from the same order may be shipped separately because of:

• Inventory availability
• Packaging requirements
• Warehouse logistics
• Carrier limitations

If an order is shipped in multiple packages, customers may receive separate tracking information for each shipment.

Additional shipping charges will not normally be applied solely because an order is divided into multiple shipments.

Delivery Confirmation

Many shipments include delivery confirmation provided by the shipping carrier.

If tracking indicates that a package has been delivered, customers should first check the delivery location and surrounding areas.

If the package cannot be located, customers should:

1. Check around the front door, porch, garage, mailbox, or other usual delivery locations.
2. Check with household members, neighbors, building management, or package rooms when applicable.
3. Review the carrier's tracking information for additional delivery details.
4. Contact the shipping carrier directly.
5. Contact Wileyarch Customer Support for additional assistance.

Wileyarch will assist with investigating delivery issues whenever reasonably possible.

Lost Packages

If a package appears to be lost in transit, please contact Wileyarch Customer Support.

Our team may assist by:

• Reviewing available shipment information
• Checking tracking updates
• Contacting the shipping carrier when appropriate
• Assisting with a carrier investigation when available
• Providing updates regarding the shipment

Carrier investigations may take several business days to complete.

Delayed Shipments

If your package is delayed beyond the estimated delivery timeframe, please review the latest tracking information before contacting Customer Support.

Shipping delays may result from:

• Carrier operational issues
• Seasonal shipping demand
• Severe weather
• Transportation interruptions
• Public holidays
• Incorrect or incomplete shipping information
• Other circumstances outside Wileyarch's control

We will make reasonable efforts to assist customers with delayed shipments.

Undeliverable Packages

A package may be considered undeliverable if delivery cannot be completed because of circumstances such as:

• Incorrect or incomplete address
• Refused delivery
• Invalid recipient information
• Failure to collect a package held by the carrier
• Other delivery-related issues

If a package is returned to Wileyarch as undeliverable, we may contact the customer to determine whether reshipment is possible.

Additional shipping charges may apply when the original delivery failure resulted from incorrect or incomplete customer-provided information.

Refused Deliveries

If a shipment is refused without prior authorization or is returned because delivery could not be completed, the order may be treated as a returned shipment.

Original shipping charges are generally non-refundable in cases where delivery was refused or could not be completed because of customer-provided information or other circumstances not caused by Wileyarch.

Any applicable refund will be handled in accordance with our Return & Refund Policy.

Orders Showing as Delivered

If the carrier's tracking information shows that your package was delivered but you cannot locate it, please take the following steps:

1. Verify that the shipping address on your order is correct.
2. Check around the delivery location.
3. Ask household members or neighbors whether they received the package.
4. Check with your building management, mailroom, or package locker if applicable.
5. Contact the shipping carrier for additional delivery information.
6. Contact Wileyarch Customer Support if the package remains missing.

Wileyarch will make reasonable efforts to assist with the investigation.

Weather and Unforeseen Events

Certain events outside Wileyarch's control may affect shipping and delivery schedules.

These events may include:

• Hurricanes
• Flooding
• Wildfires
• Snowstorms
• Tornadoes
• Earthquakes
• Government restrictions
• Transportation disruptions
• Major carrier network interruptions

Such circumstances may result in delivery times extending beyond the original estimate.

Holiday Shipping

Shipping volumes may increase significantly during major holidays and seasonal shopping periods.

Customers are encouraged to place orders in advance when possible to allow additional time for processing and carrier transit.

Delivery times may be affected during periods surrounding:

• Thanksgiving
• Christmas
• New Year's
• Independence Day
• Memorial Day
• Labor Day
• Other U.S. public holidays

Carrier-related delays may occur during periods of unusually high shipping volume.

Packaging

Every Wileyarch order is carefully packaged to help protect merchandise during transportation.

Before shipment, orders are reviewed and prepared to help ensure that products are packaged appropriately for delivery.

Damaged Packages

If your package arrives with visible damage, please contact Wileyarch Customer Support as soon as possible.

To help us investigate the issue, please:

• Take clear photographs of the damaged packaging.
• Take clear photographs of the product and any visible damage.
• Keep the original packaging and shipping materials.
• Provide your order number.
• Contact Customer Support with the relevant photographs and information.

Prompt reporting helps Wileyarch investigate shipping-related issues and work with the carrier when appropriate.

For damaged, defective, or incorrect merchandise, please also review our Return & Refund Policy for information regarding available resolutions.

Customer Support

If you have questions about shipping, order processing, delivery status, tracking information, or a shipping-related issue, please contact our Customer Support team.

Wileyarch

Email: support@wileyarch.com

Customer Support Hours

We aim to respond to customer inquiries as promptly as possible during our stated business hours.

Shipping Policy Updates

Wileyarch may update or modify this Shipping Policy from time to time to reflect changes in shipping operations, carrier services, business practices, or applicable requirements.

When changes are made, the updated version will be published on this page with the applicable effective date.

Customers are encouraged to review the latest version of this policy before placing an order.

Shipping Summary

Wileyarch is committed to providing clear shipping information so customers can make informed purchasing decisions before completing an order.