Shipping Policy

Effective Date: July 9, 2026

Thank you for shopping with Wileyarch.

At Wileyarch, we are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Whether you're ordering a timeless blazer dress, a stylish skirt, or a comfortable kimono, our team works diligently to ensure your order is processed accurately and delivered as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please review the information below before placing your order.

Shipping Coverage

Wileyarch currently ships to addresses within the United States.

At this time, we do not ship to international destinations, U.S. territories, military APO/FPO addresses, or freight forwarding companies unless otherwise stated.

If our shipping destinations expand in the future, this policy will be updated accordingly.

Order Processing

All orders are carefully reviewed, verified, packed, and prepared before shipment.

Order Processing Schedule

• Processing Days: Monday – Friday
• Order Cut-Off Time: 5:00 PM EST
• Handling Time: 1 Business Day

Orders placed before 5:00 PM EST on a business day typically begin processing the same day and are shipped within one business day.

Orders placed:

• After 5:00 PM EST
• On Saturdays
• On Sundays
• On U.S. holidays

will begin processing on the next available business day.

Please note that processing time is separate from shipping transit time.

Shipping Rates

We keep our shipping pricing simple and transparent.

There are no hidden handling charges added during checkout unless otherwise disclosed.

Estimated Delivery Timeline

Once your order has been processed and shipped, delivery generally occurs within the timeframe shown below.

Delivery estimates begin after your order has been shipped.

Actual delivery dates may vary depending on:

• Carrier operations
• Weather conditions
• Peak shopping seasons
• Public holidays
• Destination location
• Unexpected transportation delays

Estimated delivery dates are not guaranteed.

Shipping Carriers

To provide dependable delivery service throughout the United States, Wileyarch partners with trusted national carriers.

Orders may be delivered by:

• USPS
• UPS
• FedEx

Carrier selection is determined based on:

• Destination
• Package size
• Shipping efficiency
• Carrier availability

Wileyarch reserves the right to select the most appropriate shipping provider for each order.

Order Tracking

Every shipped order includes shipment tracking whenever available.

Once your package has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Tracking link (when available)

Tracking information may take up to 24 hours to become active after the shipping confirmation email has been sent.

Customers are encouraged to monitor their shipment using the provided tracking information.

Delivery Timeframes

Although most orders arrive within the estimated delivery window, shipping times can occasionally be extended due to circumstances beyond our control.

Examples include:

• Severe weather
• Natural disasters
• Carrier network disruptions
• High shipping volumes
• Public holidays
• Address verification delays
• Transportation interruptions

These situations may affect delivery schedules even after a package has left our warehouse.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code
• Phone number
• Email address

Incorrect or incomplete addresses may result in:

• Delivery delays
• Returned shipments
• Additional shipping charges
• Lost packages

Wileyarch is not responsible for delays caused by incorrect customer-provided information.

Address Changes

If you need to modify your shipping address, please contact our support team as soon as possible.

Address changes can only be made before an order has entered the shipping process.

Once a package has been shipped, we cannot guarantee that the shipping carrier will be able to redirect or modify the delivery address.

Multiple Item Orders

Orders containing multiple products may be shipped together whenever possible.

In some situations, items may be shipped separately due to:

• Inventory availability
• Packaging requirements
• Warehouse logistics
• Carrier limitations

If multiple shipments are necessary, you will receive separate tracking updates for each package.

Additional shipping charges will not be applied unless otherwise stated during checkout.

Delivery Confirmation

Many shipments include delivery confirmation provided by the shipping carrier.

Once tracking indicates that a package has been successfully delivered to the address supplied during checkout, responsibility for the shipment transfers to the customer.

If a package is marked as delivered but cannot be located, customers should:

1. Check around the delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier directly.
4. Reach out to Wileyarch for further assistance.

We will gladly assist in investigating shipping issues whenever possible.

Lost Packages

If your package appears to be lost in transit, please contact us promptly.

Our support team may assist by:

• Reviewing shipment information
• Contacting the shipping carrier
• Initiating a carrier investigation when appropriate
• Providing updates regarding the shipment status

Carrier investigations may require several business days to complete.

Delayed Shipments

While we strive to meet all estimated delivery windows, delays can occasionally occur.

Possible causes include:

• Carrier operational delays
• Seasonal shipping demand
• Severe weather
• Transportation interruptions
• Security inspections
• Incorrect addresses

Shipping delays do not necessarily indicate that a package has been lost.

Customers are encouraged to monitor tracking information before requesting assistance.

Undeliverable Packages

Packages returned as undeliverable may result from:

• Incorrect address
• Refused delivery
• Failure to collect a held package
• Invalid recipient information

If an order is returned to Wileyarch, we will contact the customer to arrange reshipment.

Additional shipping charges may apply if the original delivery failure resulted from incorrect customer-provided information.

Refused Deliveries

If a shipment is refused without prior authorization or returned because delivery could not be completed, the order may be treated as a returned shipment.

Shipping charges are generally non-refundable once a package has entered the carrier network.

Orders Showing Delivered

If tracking shows "Delivered" but the package has not been located:

• Verify the shipping address.
• Check with family members.
• Look around porches, garages, mailrooms, or package lockers.
• Contact the carrier.
• Allow additional time if the carrier indicates the package may still arrive later that day.

If assistance is still needed, Wileyarch will gladly help investigate the shipment.

Weather and Force Majeure

Certain events beyond our control may affect shipping schedules, including:

• Hurricanes
• Flooding
• Wildfires
• Snowstorms
• Tornadoes
• Earthquakes
• Government restrictions
• Transportation disruptions

These circumstances may extend delivery times without prior notice.

We appreciate your patience during such events.

Holiday Shipping

Shipping demand increases significantly during holidays and major sales events.

Customers are encouraged to place orders early to reduce the possibility of carrier-related delays.

Estimated transit times may be longer during:

• Thanksgiving
• Christmas
• New Year
• Independence Day
• Memorial Day
• Labor Day
• Other national holidays

Packaging

Every Wileyarch order is carefully packaged to help protect your merchandise during transportation.

Our fulfillment team performs quality inspections before shipment to ensure products leave our warehouse in excellent condition.

Damaged Packages

If your order arrives with visible shipping damage:

• Take photographs of the packaging.
• Keep all original packaging materials.
• Contact Wileyarch as soon as possible.
• Include your order number and photographs when requesting assistance.

Prompt reporting helps us work with the shipping carrier to resolve shipping-related issues.

Customer Support

If you have questions regarding shipping, delivery status, order processing, or package tracking, our Customer Support Team is ready to assist.

Wileyarch

Email: support@wileyarch.com

Customer Support Hours

We aim to respond to customer inquiries as quickly as possible during business hours.

Shipping Policy Updates

Wileyarch reserves the right to update or modify this Shipping Policy at any time to reflect operational improvements, shipping carrier changes, business requirements, or legal obligations.

The most current version will always be posted on our website. Customers are encouraged to review this page periodically before placing an order.

Summary

For your convenience, the key shipping information is summarized below.