Cancel/Change Order

Effective Date: July 9, 2026

Thank you for shopping with Wileyarch.

At Wileyarch, we understand that customers may occasionally need to modify or cancel an order after it has been placed. We strive to process orders as quickly as possible to ensure timely delivery, which means requests to cancel or change an order must be received promptly.

This policy explains how order cancellations and order modifications are handled, including important timelines, eligibility requirements, and customer responsibilities.

1. Order Processing

To provide fast and efficient service, orders begin processing shortly after they are placed.

Order Processing Schedule

Because orders are prepared quickly, cancellation or modification requests cannot always be guaranteed.

2. Cancelling an Order

Customers may request to cancel an order before it has entered processing or shipment.

If your order has not yet been processed, we will make every reasonable effort to cancel it.

If the cancellation request is approved:

• The order will be canceled.
• No cancellation fee will be charged.
• Any payment received will be refunded to the original payment method.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled.

3. Changing an Order

Customers may request changes before the order enters processing.

Possible changes include:

• Updating the shipping address
• Correcting the recipient's name
• Updating contact information
• Changing the size of an item (subject to availability)
• Changing the color of an item (subject to availability)
• Removing an item from the order
• Adding additional items (a separate payment may be required)

All requested changes are subject to inventory availability and operational limitations.

Submitting a request does not guarantee that the requested modification can be completed.

4. Address Changes

If you notice an error in your shipping address, please contact Wileyarch immediately.

Address changes can generally be accommodated only before the order has been shipped.

Once a package has been transferred to the shipping carrier, we may be unable to modify the delivery address.

Incorrect addresses may result in:

• Delivery delays
• Returned packages
• Additional shipping costs
• Failed deliveries

Customers are responsible for ensuring all shipping information is accurate at checkout.

5. Orders Already Shipped

Once an order has been shipped:

• It cannot be canceled.
• Product changes are no longer possible.
• Shipping addresses generally cannot be modified.

If you no longer wish to keep the order after delivery, you may request a return if your purchase qualifies under our Return & Refund Policy.

6. Customized or Final Sale Items

Orders containing personalized, customized, or final sale merchandise may not be eligible for cancellation or modification once production or fulfillment has begun.

If applicable, these restrictions will be indicated on the product page.

7. Duplicate Orders

If you accidentally submit the same order more than once, please contact our Customer Support team immediately.

We will review your request and, if possible, cancel the duplicate order before processing begins.

8. Out-of-Stock Items

Occasionally, an item may become unavailable after an order has been placed.

If this occurs, Wileyarch may:

• Contact you regarding available alternatives.
• Remove the unavailable item from your order.
• Cancel the affected item.
• Cancel the entire order if necessary.
• Issue an appropriate refund for unavailable merchandise.

9. Payment Adjustments

If an approved order modification changes the total purchase amount:

• Additional payment may be required if the order total increases.
• A partial refund will be issued if the order total decreases.

All approved refunds are returned to the original payment method.

10. Cancellation Requests During High-Volume Periods

During busy shopping seasons, promotional events, or holidays, orders may enter processing more quickly than usual.

As a result, cancellation or modification requests may be more difficult to accommodate.

Customers are encouraged to review all order details carefully before completing checkout.

11. Fraud Prevention

For the protection of our customers and business, Wileyarch reserves the right to:

• Verify order information.
• Request additional payment verification.
• Delay processing while verification is completed.
• Decline suspicious cancellation or modification requests.
• Cancel orders suspected of fraudulent activity.

These measures help maintain a secure shopping environment.

12. Customer Responsibilities

Customers are responsible for:

• Reviewing all order details before submitting an order.
• Providing accurate billing and shipping information.
• Contacting Wileyarch promptly if changes are needed.
• Monitoring email communications regarding order status.

The sooner we receive your request, the greater the likelihood that we can accommodate it.

13. Our Commitment

At Wileyarch, we understand that plans can change. Our team will make every reasonable effort to assist with cancellation and modification requests whenever operationally possible.

Although we cannot guarantee that every request can be fulfilled, we are committed to providing prompt communication, transparent policies, and excellent customer service throughout the process.

14. Contact Us

If you need to request an order cancellation or modification, please contact us as soon as possible.

Wileyarch

Email: support@wileyarch.com

Customer Support Hours

We recommend contacting us immediately after placing your order if you need to request a cancellation or change.

Policy Updates

Wileyarch reserves the right to update or revise this Cancel / Change Order Policy at any time to reflect operational improvements, legal requirements, or changes to our business practices.

The latest version will always be available on our website.

Policy Summary