Privacy Policy

Effective Date: July 9, 2026

Thank you for shopping with Wileyarch.

At Wileyarch, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to provide a positive customer experience. This Return & Refund Policy explains the eligibility requirements, return procedures, refund timelines, and other important information regarding purchases made through Wileyarch.

By placing an order with Wileyarch, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns within 60 calendar days from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

• Be returned within 60 days of delivery.
• Be unworn, unused, and in their original condition.
• Have all original tags attached.
• Be free from stains, odors, alterations, or damage caused after delivery.
• Include the original packaging whenever reasonably possible.

Returns that do not meet these requirements may not qualify for a refund.

Items Eligible for Return

Most products purchased from Wileyarch are eligible for return, including:

• Skirts
• Blazer Dresses
• Kimonos

Each returned item will be inspected upon arrival to confirm eligibility.

Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Final sale or clearance items marked as non-returnable
• Personalized or customized products
• Items showing signs of wear, washing, alteration, or misuse
• Products returned without essential original components

If an item is ineligible for return, it may be returned to the customer without a refund.

Return Window

There are no return fees and no restocking fees charged by Wileyarch for approved returns.

Please note that customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

How to Start a Return

To request a return:

1. Contact our Customer Support team.
2. Include your order number and the email used for your purchase.
3. Briefly explain the reason for the return.
4. If applicable, attach photographs showing any damage or incorrect items received.
5. Wait for return instructions before sending your package.

Sending a return without prior authorization may delay processing.

Return Shipping

Once your return request has been approved, you will receive instructions on how and where to send your package.

Please package returned merchandise securely to help prevent damage during transit.

We recommend using a shipping service that provides tracking information.

Wileyarch is not responsible for returns lost during transit if shipment tracking cannot verify delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging if applicable

After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Exchanges

If you would like a different size or another available product, please contact our Customer Support team.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund in accordance with this policy.

Refund Process

After your returned item is received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method.

Refund Timeline

Approved refunds are processed within 12 calendar days after the returned item has been inspected and approved.

Depending on your financial institution, it may take additional time for the refunded amount to appear on your account.

Refund Amount

Approved refunds generally include the purchase price of eligible returned merchandise.

Original shipping charges are typically non-refundable unless:

• The incorrect item was shipped.
• The item arrived damaged.
• The product was defective.
• The return is required due to an error by Wileyarch.

Partial Refunds

In certain situations, partial refunds may be issued if returned merchandise:

• Shows signs of use.
• Is missing original tags or components.
• Is returned with damage unrelated to shipping.
• Has been altered after delivery.

Any partial refund determination will be communicated before processing.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or credit card statement.
2. Contact your payment provider.
3. Contact your financial institution, as posting times may vary.
4. If you still need assistance, contact Wileyarch.

Refused or Undeliverable Returns

Packages that cannot be delivered due to incorrect return information or insufficient packaging may delay the refund process.

Customers are encouraged to carefully follow the return instructions provided by our Customer Support team.

Return Refusals

Wileyarch reserves the right to decline returns that:

• Fall outside the 60-day return period.
• Do not meet the eligibility requirements.
• Show evidence of misuse or excessive wear.
• Are missing significant original components.
• Violate this Return & Refund Policy.

If a return is declined, the item may be shipped back to the customer.

Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been shipped, it cannot be canceled and must instead follow the standard return process if eligible.

If you need to cancel an order, please contact us as soon as possible after placing it.

Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.
• Following return instructions.
• Packaging returned merchandise securely.
• Returning only eligible items.
• Contacting Wileyarch promptly if an issue arises.

Our Commitment

At Wileyarch, customer satisfaction is important to us. We strive to make every return request fair, efficient, and transparent while maintaining the quality standards our customers expect.

Our goal is to ensure that every shopper enjoys a smooth experience from purchase through any necessary return or refund.

Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact our Customer Support team.

Wileyarch

Email: support@wileyarch.com

Customer Support Hours

We aim to respond to all customer inquiries as promptly as possible during our business hours.

Policy Updates

Wileyarch reserves the right to modify or update this Return & Refund Policy at any time to reflect changes in business operations, legal requirements, or customer service practices.

The latest version of this policy will always be available on our website.

Policy Summary