Privacy Policy

Effective Date: July 9, 2026

Welcome to Wileyarch.

At Wileyarch, we respect your privacy and are committed to protecting the personal information you provide when visiting or shopping on our website.

This Privacy Policy explains what information we may collect, how we use and protect that information, when information may be shared with third parties, and the choices available to you regarding your personal information.

By accessing or using the Wileyarch website, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

Wileyarch may collect information that you voluntarily provide when you browse our website, create an account, place an order, contact Customer Support, or otherwise interact with our services.

Depending on how you use our website, information may include:

• Full name.
• Billing address.
• Shipping address.
• Email address.
• Telephone number.
• Order information.
• Product information.
• Payment-related information.
• Account information.
• Customer service communications.
• Information you provide when requesting a return, refund, exchange, or order modification.

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

2. Payment Information

When you place an order, payment information may be required to complete the transaction.

Depending on the payment method selected at checkout, payment information may be processed by third-party payment providers.

Wileyarch does not need to retain complete payment card information when payment processing is handled directly by an authorized payment provider.

Payment providers may collect, process, and store payment information according to their own privacy policies and applicable requirements.

3. Information Collected Automatically

When you visit the Wileyarch website, certain information may be collected automatically through cookies, log files, pixels, analytics tools, or similar technologies.

This information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Website pages visited.
• Referring website.
• Date and time of visits.
• General website activity.
• Shopping cart activity.
• Website interaction information.
• Technical information related to website performance.

This information helps us understand how visitors use our website and allows us to improve functionality, security, and performance.

4. Cookies and Similar Technologies

Wileyarch may use cookies and similar technologies to provide a reliable and convenient shopping experience.

Cookies may help us:

• Maintain shopping cart information.
• Remember customer preferences.
• Maintain checkout sessions.
• Improve website functionality.
• Analyze website traffic.
• Monitor website performance.
• Support website security.
• Understand how visitors interact with our website.

You may be able to control or disable cookies through your browser settings.

However, disabling essential cookies may prevent certain website features, including shopping cart or checkout functionality, from working properly.

For more information, please review our Cookie Policy.

5. How We Use Personal Information

Wileyarch may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling orders.
• Processing payments.
• Arranging product delivery.
• Providing order confirmations and updates.
• Sending shipping and tracking information.
• Responding to customer inquiries.
• Processing returns, refunds, and exchanges.
• Processing cancellation or order modification requests.
• Providing customer support.
• Maintaining customer accounts where applicable.
• Improving our website and services.
• Monitoring website performance.
• Detecting and preventing fraudulent or unauthorized activity.
• Maintaining website security.
• Complying with applicable legal requirements.

We do not use personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy without appropriate notice where required.

6. Order and Transaction Information

When you purchase products from Wileyarch, we may maintain records relating to your transaction.

These records may include:

• Order number.
• Products purchased.
• Purchase date.
• Order amount.
• Shipping information.
• Billing information.
• Payment status.
• Delivery information.
• Return or refund information.
• Customer communications relating to the order.

This information allows us to process and manage transactions and provide appropriate customer support.

7. How We Share Information

Wileyarch may share personal information with trusted third parties when reasonably necessary to operate our business and provide requested services.

These parties may include:

• Payment processors.
• Shipping and delivery providers.
• Website hosting providers.
• E-commerce service providers.
• Analytics providers.
• Fraud prevention and security providers.
• Customer support service providers.
• Technology and infrastructure providers.
• Professional advisors where appropriate.
• Government authorities or other parties when required by applicable law.

Third-party service providers are expected to handle information in accordance with their applicable contractual, legal, and privacy obligations.

8. Shipping and Delivery Providers

To fulfill orders, Wileyarch may provide necessary customer information to shipping and delivery providers.

Information shared may include:

• Recipient name.
• Shipping address.
• Contact information.
• Order information.

This information is used to facilitate delivery and provide shipment-related services.

9. Analytics and Website Performance

Wileyarch may use analytics and performance tools to understand how visitors interact with our website.

These tools may help us understand:

• Website traffic.
• Popular pages.
• Product interactions.
• Visitor behavior.
• Technical errors.
• Website performance.
• General engagement trends.

Analytics information helps us improve website functionality, customer experience, and business operations.

10. Marketing Communications

Where permitted by applicable law, Wileyarch may use contact information to provide information about products, promotions, or other business communications.

Customers may have the ability to unsubscribe from certain promotional communications by following the instructions provided in the communication.

Even if you opt out of promotional communications, we may continue sending necessary transactional messages, such as:

• Order confirmations.
• Payment notifications.
• Shipping updates.
• Delivery information.
• Return or refund communications.
• Customer service responses.
• Important account or policy notices.

11. Data Security

Wileyarch takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can guarantee complete security.

Customers should also take reasonable steps to protect their account credentials and avoid sharing passwords or other sensitive account information with unauthorized parties.

12. Data Retention

Wileyarch may retain personal information for as long as reasonably necessary to:

• Provide our services.
• Complete transactions.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.
• Comply with applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

13. Children's Privacy

The Wileyarch website is intended for general consumers and is not knowingly directed toward children under the age required by applicable privacy laws.

Wileyarch does not knowingly collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to Wileyarch without appropriate authorization, they may contact us using the information provided below.

14. Third-Party Websites and Services

The Wileyarch website may contain links to third-party websites, services, or platforms.

These third parties may include:

• Payment providers.
• Shipping carriers.
• Social media platforms.
• Analytics providers.
• Other external service providers.

Wileyarch does not control the privacy practices, content, security, or policies of third-party websites.

Customers should review the privacy policies of third-party services before providing information through those services.

15. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Opt out of certain marketing communications.
• Request information about how personal information is used.
• Exercise other rights provided by applicable privacy laws.

Requests are subject to applicable legal requirements and reasonable verification procedures.

To make a privacy-related request, please contact Wileyarch using the contact information below.

16. Verification of Privacy Requests

To protect customer information, Wileyarch may need to verify the identity of a person submitting a privacy request.

The information requested for verification will depend on the nature of the request and may be limited to information reasonably necessary to confirm the requester's identity.

We may decline requests that cannot be reasonably verified or that are not permitted under applicable law.

17. International Data Processing

Depending on the location of our service providers and business operations, personal information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, Wileyarch will take reasonable measures designed to support appropriate protection of personal information during such transfers.

18. Fraud Prevention and Security

Wileyarch may use personal information to identify, investigate, and prevent:

• Fraudulent transactions.
• Unauthorized account activity.
• Payment-related abuse.
• Security incidents.
• Misuse of our website.
• Other activities that may threaten customers or our business.

We may share relevant information with payment providers, security services, or appropriate authorities when reasonably necessary and permitted by applicable law.

19. Legal Requirements

Wileyarch may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law.
• Respond to valid legal requests.
• Protect our rights or property.
• Protect the safety of customers or other individuals.
• Investigate suspected fraud or unlawful activity.
• Enforce our agreements and policies.

Any disclosure will be handled in accordance with applicable legal requirements.

20. Business Transfers

If Wileyarch undergoes a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any transferred information will remain subject to applicable privacy obligations or an updated privacy policy where required.

21. Changes to This Privacy Policy

Wileyarch may update or modify this Privacy Policy from time to time to reflect:

• Changes to our business operations.
• New website features or services.
• Changes in technology.
• Changes in privacy practices.
• Legal or regulatory requirements.

When changes are made, the updated Privacy Policy will be published on this page with a revised effective date where appropriate.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Wileyarch handles privacy requests, please contact us.

Wileyarch
Email: support@wileyarch.com

Customer Support Hours

We are committed to handling privacy-related questions and requests responsibly and transparently.

Privacy Policy Summary