Return & Refund Policy

Effective Date: July 9, 2026

Thank you for shopping with Wileyarch.

At Wileyarch, we want you to shop with confidence. If you are not completely satisfied with your purchase, we provide a straightforward return and refund process designed to make your shopping experience as clear and convenient as possible.

This Return & Refund Policy explains the requirements for eligible returns, the return process, refund procedures, exchanges, cancellations, and other important information regarding purchases made through Wileyarch.

By placing an order with Wileyarch, you acknowledge and agree to the terms described in this policy.

Return Eligibility

Wileyarch accepts eligible returns within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be returned within 60 calendar days of delivery.
• Be unworn and unused.
• Be in its original condition.
• Have all original tags attached.
• Be free from stains, odors, alterations, or damage caused after delivery.
• Include the original packaging whenever reasonably possible.

All returned merchandise is inspected after it is received. Returns that do not meet these requirements may be declined or may qualify only for a partial refund.

Eligible Products

Products purchased from Wileyarch may be returned provided they meet the eligibility requirements described in this policy.

Our current product categories include:

• Skirts
• Blazer Dresses
• Kimonos

Eligibility is determined based on the condition of the item and the requirements outlined in this Return & Refund Policy.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Final sale or clearance items specifically marked as non-returnable
• Personalized or customized products
• Items that have been worn, washed, altered, or misused
• Products returned without essential original components

If an item is determined to be ineligible for return, Wileyarch may decline the return and may return the item to the customer.

Return Period and Fees

Wileyarch does not charge a restocking fee for approved returns.

Customers are generally responsible for the cost of return shipping unless the return is being made because Wileyarch sent an incorrect item or the item arrived damaged or defective.

How to Start a Return

To request a return, please follow these steps:

1. Contact our Customer Support team.
2. Provide your order number.
3. Provide the email address used when placing the order.
4. Briefly explain the reason for your return.
5. If applicable, provide clear photographs showing damage, defects, or an incorrect item.
6. Wait for return instructions from our Customer Support team before shipping the item.

Customers should not send a return package without receiving return instructions from Wileyarch. Sending a package without prior authorization may delay the processing of your return.

Return Shipping

After your return request has been reviewed and approved, Wileyarch will provide the applicable return instructions, including where the package should be sent.

Customers are responsible for packaging returned merchandise securely to help prevent damage during transportation.

We recommend using a shipping service that provides tracking information and proof of delivery.

Wileyarch is not responsible for returned packages that are lost in transit when there is no tracking information or other verifiable proof of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact Wileyarch as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, please provide:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the shipping package and packaging, when applicable

After reviewing the information provided, Wileyarch will determine an appropriate resolution based on the circumstances. The resolution may include a replacement, exchange, or refund.

Customers will not normally be responsible for return shipping costs when an item is confirmed to have arrived damaged, defective, or incorrect.

Exchanges

If you would like to exchange an eligible item for a different size or another available product, please contact our Customer Support team.

Exchange requests are subject to product availability and the eligibility requirements of this policy.

If the requested replacement item is unavailable, Wileyarch may provide a refund for the eligible returned item in accordance with this policy.

Refund Process

Once Wileyarch receives your returned item, the merchandise will be inspected to determine whether it meets the requirements of this Return & Refund Policy.

After the inspection is completed, we will notify you whether your return has been approved.

If your return is approved, the applicable refund will be processed to the original payment method used for the purchase.

Refund Timeline

Approved refunds are processed within 12 calendar days after the returned item has been inspected and approved.

After Wileyarch processes the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

Refund Amount

Approved refunds generally cover the purchase price of eligible returned merchandise.

Original shipping charges are generally non-refundable unless:

• Wileyarch shipped the wrong item.
• The item arrived damaged.
• The item was defective.
• The return is required because of an error made by Wileyarch.

Any applicable refund will be calculated based on the circumstances of the return and the terms of this policy.

Partial Refunds

A partial refund may be issued when an otherwise eligible returned item has a reduced value because it:

• Shows signs of use.
• Is missing original tags or components.
• Has damage unrelated to the original shipment.
• Has been altered after delivery.
• Does not meet all return-condition requirements.

If Wileyarch determines that a partial refund is appropriate, the customer will be informed before the refund is processed.

Late or Missing Refunds

If you have not received an approved refund after the stated processing period, please take the following steps:

1. Check your bank account or credit card statement.
2. Contact your payment provider.
3. Contact your bank or financial institution to confirm whether the refund is pending.
4. If you still cannot locate the refund, contact Wileyarch Customer Support.

Posting times may vary depending on the financial institution or payment provider.

Refused or Undeliverable Returns

Customers are responsible for following the return instructions provided by Wileyarch and for providing accurate return information.

A return package that cannot be delivered because of incorrect return information, insufficient packaging, or other shipping issues may delay the return and refund process.

If a returned package is undeliverable or cannot be received, Wileyarch may contact the customer for additional information.

Return Refusals

Wileyarch reserves the right to decline a return when:

• The return request is made after the 60-calendar-day return period.
• The item does not meet the return eligibility requirements.
• The item shows evidence of misuse or excessive wear.
• The item has been washed or altered after delivery.
• Significant original components are missing.
• The item is identified as non-returnable under this policy.
• The return otherwise does not comply with this Return & Refund Policy.

If a return is declined, Wileyarch may return the item to the customer.

Order Cancellations

Orders may be canceled if the cancellation request is received before the order enters processing or shipment.

Once an order has been shipped, it cannot be canceled. After shipment, customers may request a return after delivery if the order qualifies under this Return & Refund Policy.

If you need to cancel an order, please contact Wileyarch Customer Support as soon as possible after placing your order.

Cancellation requests are not guaranteed once an order has entered processing or shipment.

Customer Responsibilities

Customers are responsible for:

• Providing accurate order and contact information.
• Reviewing the return requirements before requesting a return.
• Contacting Wileyarch before sending a return.
• Following the return instructions provided by Customer Support.
• Packaging returned merchandise securely.
• Returning only eligible merchandise.
• Providing accurate tracking information when applicable.
• Contacting Wileyarch promptly if an order arrives damaged, defective, or incorrect.

Our Commitment

At Wileyarch, customer satisfaction is important to us.

We aim to handle return and refund requests fairly, consistently, and transparently while maintaining reasonable procedures for protecting both our customers and our business.

Our goal is to provide a clear process from the time an order is placed through any necessary return, exchange, or refund.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or your order, please contact our Customer Support team.

Wileyarch

Email: support@wileyarch.com

Customer Support Hours

We aim to respond to customer inquiries as promptly as possible during our stated business hours.

Policy Updates

Wileyarch may modify or update this Return & Refund Policy from time to time to reflect changes in our business operations, applicable requirements, or customer service practices.

When changes are made, the updated policy will be published on this page with the revised effective date.

Customers are encouraged to review the latest version of this policy before making a purchase or submitting a return request.

Policy Summary