Return & Refund Policy

Effective Date: 04/09/2024
Store: Wileyarch
Website: https://wileyarch.com/

At Wileyarch, we design every piece with intention—and we stand behind what we deliver. Still, we understand that sometimes things don’t align: the fit feels off, the vibe isn’t right, or expectations simply shift. That’s where this Return & Refund Policy comes in.

This policy outlines a clear, structured, and customer-first approach to returns and refunds. No hidden conditions. No unnecessary friction. Just a system built to be fair, transparent, and efficient.

1. Return Eligibility Window

Customers may request a return within:

60 days from the date of delivery

This extended return window reflects our commitment to flexibility and customer satisfaction. You have time to try, evaluate, and decide—without pressure.

Return Timeline Overview

2. Conditions for Returns

To qualify for a return, items must meet the following conditions:

• Item must be unused and unworn
• Item must be in its original condition
• All original tags and packaging must be intact
• Item must not show signs of damage caused by misuse

We keep it simple: if it arrives back in the same condition it was sent, it qualifies.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or final sale conditions.

Examples include:

• Final sale or clearance items
• Gift cards
• Items marked as non-returnable at purchase

If a product falls under these categories, it will be clearly indicated on the product page.

4. Return Process

We’ve streamlined the return process to remove unnecessary steps.

How to Initiate a Return

1. Contact our support team via support@wileyarch.com
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back according to provided guidance

Return requests are typically reviewed within 1–2 business days.

5. Return Shipping

Customers are responsible for returning items safely using a reliable shipping method.

Key Notes

• We recommend using a trackable shipping service
• Wileyarch is not responsible for items lost during return transit
• Return shipping costs may vary depending on the carrier chosen

6. Refund Policy

Once your return is received and inspected, your refund will be processed within:

Up to 12 business days

Refund Details

There are no hidden fees, no restocking deductions, and no penalties. What you paid is what you get back.

7. Refund Approval Criteria

Refunds are approved once the returned item passes inspection.

Inspection Includes:

• Condition verification
• Tag and packaging confirmation
• Matching item with original order

If an item does not meet return conditions, the refund may be denied or partially adjusted.

8. Exchanges

At this time, Wileyarch does not process direct exchanges.

Recommended Approach

• Return the original item
• Place a new order for the desired replacement

This ensures faster processing and availability of preferred sizes or styles.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery.

Required Information

• Order number
• Description of the issue
• Clear photos of the item and packaging

Once verified, we will resolve the issue promptly, including replacement or refund if applicable.

10. Late or Missing Refunds

If your refund has not been received within the expected timeframe:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank (processing times may vary)
4. Reach out to our support team

We will assist in tracking and resolving the issue efficiently.

11. Order Cancellations

Orders may be canceled only if they have not yet been processed.

Important Notes

• Once an order enters processing, it cannot be canceled
• Customers should contact support immediately if changes are needed

12. Product Categories & Return Considerations

Wileyarch specializes in:

• Blazer Dresses
• Bodycon Dresses
• Maxi Dresses
• Midi Dresses

These items are designed for style and structure, so fit and personal preference can vary. Our 60-day return window ensures you have enough time to evaluate your purchase properly.

13. Abuse & Policy Fair Use

We maintain a customer-first return system—but it must be used fairly.

Wileyarch reserves the right to:

• Decline returns that show signs of excessive wear
• Refuse repeated abuse of return privileges
• Investigate suspicious return activity

This ensures a balanced experience for all customers.

14. Customer Support

Our team is available to assist you throughout the return and refund process.

Contact Information

• Email: support@wileyarch.com
• Support Hours:
• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We aim to respond within 24 hours during active support days.

15. Policy Updates

Wileyarch reserves the right to update or modify this Return & Refund Policy at any time.

Changes will take effect immediately upon publication on our website. Customers are encouraged to review this policy periodically.

16. Summary Snapshot

Final Perspective

Returns shouldn’t feel like a negotiation—they should feel like a safety net.

At Wileyarch, we don’t design policies to protect transactions. We design them to protect trust. A return doesn’t mean failure—it means refinement. It means the customer is still searching for the right piece, the right fit, the right moment.

And when that moment comes, we intend to be part of it again.

Until then, we keep the process clean, fair, and frictionless.

If anything feels unclear, reach out. We’re here to make it right.

Thank you for choosing Wileyarch.